Request a refund for apps or content that you never bought from Apple.com/bill. Request a refund on reportaproblem.apple.com
How to request a refund
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the “Report” or “Report a Problem” button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
If you still can’t identify the charge
Can’t find a matching charge at reportaproblem.apple.com? Find out if a family member made a purchase or you used another account to make a purchase.